May 3, 2026
How Will AMEX GBT’s Leadership Transition and Konwiser’s Promotion to Chief Product and Strategy Officer Impact the Future of Global Business Travel?

Thursday, February 27, 2025

American Express Global Business Travel (Amex GBT) has recently announced the promotion of Evan Konwiser to the role of Chief Product and Strategy Officer. This promotion comes after Mark Hollyhead’s departure, who previously held the role and left due to personal reasons. With this change in leadership, Amex GBT is positioning itself for continued growth in the evolving travel and business services landscape.

A New Leadership Era at Amex GBT

Evan Konwiser, who has been with Amex GBT for over a decade, will now lead both the company’s strategic direction and its product offerings. His career at the company has spanned various leadership positions, including Chief Marketing and Strategy Officer, as well as involvement in sustainability, global communication, and public affairs. Konwiser was instrumental in the company’s 2016 acquisition of KDS, a booking and expense technology firm. This acquisition led to the creation of Amex GBT’s Neo offering, significantly enhancing the company’s product suite.

Konwiser’s experience and long-standing presence within Amex GBT put him in a strong position to drive the company’s future growth. As Chief Product and Strategy Officer, he will continue shaping the company’s strategic direction while also overseeing the development of its product lineup, particularly within the rapidly changing travel industry.

Shift in Marketing Leadership

As Konwiser takes on his expanded role, the company’s marketing leadership will transition to Alisa Copeman, who has been promoted to Chief Marketing Officer (CMO). Copeman, previously the Senior Vice President of Global Marketing, is expected to continue her work in enhancing the company’s marketing initiatives. Her leadership will play a crucial role in further building Amex GBT’s brand presence and ensuring alignment with the company’s evolving strategy.

This shift highlights the company’s intention to strengthen both its strategic leadership and its ability to respond to the dynamic business travel market. Amex GBT has been expanding its offerings for corporate clients, and these leadership changes signify the company’s readiness to enhance its competitive edge.

Impact of Leadership Changes on Global Business Travel

The appointment of Konwiser signals a forward-thinking approach as Amex GBT seeks to position itself as a leader in the global business travel space. With corporate travel rebounding after the pandemic, the demand for streamlined, efficient, and innovative solutions is on the rise. Amex GBT has been focusing on integrating advanced technology and optimizing its service offerings, making it more agile in an increasingly competitive market.

By strengthening its leadership team, the company aims to respond effectively to the evolving needs of business travelers. As companies continue to seek out ways to improve the travel experience for employees, Amex GBT’s new leadership team is poised to provide the tools and strategies necessary to meet these challenges.

The leadership changes come at a time when the corporate travel industry is undergoing significant transformation, driven by technological advancements and changing expectations from travelers. With new leadership in both strategy and marketing, Amex GBT is positioning itself to take advantage of these shifts and offer enhanced solutions to its clients.

Hollyhead’s Departure and Legacy

The departure of Mark Hollyhead marks the end of an era for Amex GBT. Hollyhead, who joined the company following the acquisition of Egencia in 2021, previously served as the Chief Product Officer and President of Egencia. He made significant contributions to the company, focusing on creating innovative products and improving customer experiences.

In his farewell message, Hollyhead expressed his pride in the company’s growth and success during his tenure. He highlighted the company’s commitment to delivering top-notch customer experiences and fostering a culture of simplicity and collaboration. His efforts in driving research and development and investing in technology were instrumental in shaping Amex GBT’s growth.

While Hollyhead’s departure leaves a void, Amex GBT remains confident that Konwiser and Copeman will continue driving the company’s vision forward, ensuring that its products and services remain at the forefront of the global business travel industry.

Global Effects on the Travel Industry

Amex GBT’s leadership changes and the company’s continued investment in innovative travel solutions are expected to have a significant impact on the global travel industry. As business travel rebounds, companies like Amex GBT are well-positioned to leverage their experience and technology to offer seamless travel solutions. This could translate into more efficient travel management for corporations, enhanced employee experiences, and improved service offerings for clients.

The shift in leadership and strategy at Amex GBT is also indicative of a broader trend within the travel industry: an increasing reliance on technology and innovation to meet the demands of modern business travelers. Companies across the globe are rethinking their travel policies, emphasizing efficiency, cost-effectiveness, and sustainability. As a result, the role of travel management companies like Amex GBT will become even more critical in shaping the future of corporate travel.

Amex GBT’s leadership changes reflect a strategic response to the evolving global travel landscape. With Konwiser at the helm of product and strategy, and Copeman leading marketing efforts, the company is set to strengthen its position as a leader in the business travel sector. These changes will undoubtedly have far-reaching implications for both corporate clients and the broader travel industry, as companies look to streamline operations and meet the new demands of modern business travelers.

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